Inquiry About Asset Loss

Summary

• Read the guidelines before creating a ticket.

• Click “Create Ticket” in the appropriate channel and fill out the details in the Discord server.

PLEASE READ THIS BEFORE YOU SUBMIT TICKETS

This ticketing service is specifically for inquiries related to asset loss that occurs from transfers, pool additions/removals, etc.

Important Notes

• Only send assert loss inquiry in the #asset-loss-inquiry channel.

• Bug reports or feedback should go to the #general-reports channel.

• Tickets not related to asset loss will be closed immediately without a response.

How to Send a Fund-Related Inquiry in the #asset-loss-inquiry Channel

If you have any inquiries related to fund transfers, such as:

• Transfer

• Pool Add/Remove

• Resume

• Claim

Please create your ticket in the #asset-loss-inquiry channel. Separating these from general issues allows us to address them with higher priority.

1. Click “Create Ticket” In the #asset-loss-inquiry channel, click the “Create Ticket” button.

   
2. Fill in the Information and Submit

   

   A form will pop up. We recommend including the following fields to facilitate a smoother investigation.

   • Category (e.g., Transfer, Pool, Claim, etc.)

   • Wallet Address

   • Tx Hash

   • Time of Occurrence

3. You’ll Be Invited to a New Ticket Channel

   

   A new channel named something like #ticket-xxxx will be created for you to upload screenshots and details. We may refine the ticket form over time to better address asset-loss-related reports.

Thank you again for your cooperation and for helping us improve TOKI!